Ann M. Blaya-Arena
Vice President & IT Business Partner
In her role as Vice President and IT Business Partner for Engineered Support Structures (ESS), Ann represents the needs and priorities of internal customers and partners with IT. Committed to simplifying and standardizing systems and tools on a global scale, Ann provides a positive, efficient and effortless experience to customers while reducing the cost and complexity to serve.
She had previously served as the Director of North American Customer Services for Engineered Support Structures where she led a team of over 120 professionals across a multi-site environment including customer service, drafting and engineering to provide a positive experience to customers.
Ann holds a Bachelor’s Degree from the University of California, Berkeley. Given her passion for Customer Experience, she is also a Certified NPS (Net Promoter System) Associate.